We offer delivery within Germany and Europe via DHL. All orders will be processed within [insert processing time] business days. Once your order has been shipped, you will receive a confirmation email with a tracking number.
Within Germany we charge 5€ for each order, within rest of Europe 10€. Please note that the costs may vary depending on the weight of the package. The actual costs will also appear in the shopping cart once you entered your destination country.
The delivery times for Germany are [insert estimated delivery time], while the delivery times for Europe are [insert estimated delivery time]. Please note that delivery times may vary depending on the destination of delivery.
Countries we are shipping & selling to:
- Czech Republic
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If the package does not arrive
If your package does not arrive within the expected timeframe, please don’t hesitate to contact us. We take lost packages very seriously and will do everything in our power to locate your shipment. In most cases, packages are simply delayed due to unforeseen circumstances like weather events or other issues with the delivery carrier. However, in rare cases, packages can be lost or stolen.
If your package is lost, we will work with DHL to locate it and resolve the issue as quickly as possible. We recommend that you contact us within 14 days of the expected delivery date so we can start the search process as soon as possible.
If your package is stolen, please file a police report and provide us with the case number. We will work with DHL to locate the package and provide any necessary documentation to assist with your insurance claim.